Our jackets are designed to fit true to size. However, we recommend considering how you plan to layer:

• For light layering (just a t-shirt or thin sweater): Choose your regular size
• For moderate layering (sweater or fleece): Consider sizing up
• For heavy layering (multiple layers for extreme cold): Size up one or two sizes

Refer to our detailed size chart for exact measurements. If you're between sizes, we recommend sizing up for comfort.

Our jackets are rated for different temperature ranges:

• Urban Collection: Rated for 0°F to 32°F (-18°C to 0°C) - Perfect for city winters
• Expedition Collection: Rated for -20°F to 20°F (-29°C to -7°C) - For extreme cold conditions
• All-Season Collection: Rated for 20°F to 50°F (-7°C to 10°C) - Versatile for changing weather

These ratings assume appropriate layering underneath. Individual comfort may vary based on activity level and personal metabolism.

Yes, our thermal socks are designed to fit true to shoe size. We offer the following sizing:

• Small: Men's US 6-8 / Women's US 7-9
• Medium: Men's US 9-11 / Women's US 10-12
• Large: Men's US 12-14 / Women's US 13+

Our socks have some stretch to accommodate different foot shapes. If you're between sizes or have wide feet, we recommend sizing up for optimal comfort.

Yes, we're committed to size inclusivity. Our extended size range includes:

• Jackets: XS to 3XL for most styles
• Tall sizes: Selected styles available in tall lengths
• Plus sizes: Extended sizing for specific collections

Availability may vary by style. Check individual product pages for specific size availability. If you don't see your size, please contact our customer service team for assistance.

Shipping times vary based on your location and the shipping method selected:

• Canada Standard: 3-7 business days
• Canada Express: 1-3 business days
• US Standard: 5-10 business days
• US Express: 2-5 business days
• International: 7-21 business days (varies by country)

Orders placed before 2 PM EST on business days are typically processed the same day. During peak season (November-January), please allow additional processing time.

Yes, we ship to over 50 countries worldwide. International shipping rates are calculated at checkout based on your location and order weight.

Please note:

• International orders may be subject to customs duties, taxes, or fees imposed by the destination country
• These charges are the responsibility of the recipient
• Delivery times vary by destination and customs processing
• We provide tracking information for all international orders

For specific country restrictions or shipping questions, please contact our customer service team.

We can only modify or cancel orders that haven't been processed for shipping yet. Here's what you need to know:

• Modifications: Contact us within 1 hour of placing your order for the best chance of making changes
• Cancellations: We can attempt to cancel orders that haven't entered the shipping process
• Address changes: We can update shipping addresses before the order ships

To request changes to your order, please contact our customer service team immediately with your order number. Once an order has shipped, we cannot cancel it, but you can return it after receipt (see our return policy).

Yes, we offer free standard shipping on all orders over $100 CAD within Canada and the continental United States.

Our shipping offers include:

• Free Standard Shipping: Orders over $100 CAD to Canada and continental US
• Express Shipping: Available at an additional cost
• Store Pickup: Free pickup at our Toronto flagship store (available within 2 hours for in-stock items)

Free shipping threshold and offers may vary during promotional periods. Check our website banner for current shipping promotions.

Proper care ensures your down jacket maintains its warmth and loft. Follow these steps:

1. Check the care label: Always follow manufacturer instructions first
2. Pre-treatment: Spot clean heavily soiled areas with a gentle detergent
3. Machine wash: Use a front-loading washer on gentle cycle with cold water
4. Detergent: Use a down-specific or mild detergent (avoid fabric softeners)
5. Rinse thoroughly: Run an extra rinse cycle to remove all detergent residue
6. Drying: Tumble dry on low heat with dryer balls or clean tennis balls to restore loft

We recommend washing down jackets no more than 2-3 times per season to preserve their insulation properties.

While some winter items can be dry cleaned, we generally recommend against it for technical garments:

• Down jackets: Not recommended - chemicals can strip natural oils from down
• Waterproof jackets: Not recommended - can damage waterproof membranes
• Wool items: Can be dry cleaned if labeled "dry clean only"
• Technical fabrics: Usually not recommended - check care labels carefully

If you must dry clean a winter item, look for an eco-friendly cleaner experienced with technical outdoor gear. Always inform them of the garment's materials and any special treatments (like DWR coatings).

Proper off-season storage preserves your winter clothing's performance and longevity:

• Clean first: Always wash or clean items before storing to prevent stains from setting
• Down items: Store uncompressed in a breathable garment bag or cotton pillowcase
• Wool items: Fold neatly and store with cedar blocks to deter moths
• Avoid plastic: Never store in plastic bags - use breathable fabric bags instead
• Cool, dry place: Store in a closet or under-bed storage away from direct sunlight and moisture
• Regular checks: Check stored items every few months for any issues

Never store down items compressed for long periods, as this can permanently damage the loft.

We want you to love your CozyWinter gear. Our return policy includes:

• Return window: 30 days from delivery date
• Condition: Items must be unworn, unwashed, with original tags attached
• Packaging: Original packaging should be included when possible
• Free returns: For customers in Canada and the continental US
• Refund method: Refunds issued to original payment method within 5-10 business days
• Final sale items: Clearance items are final sale and cannot be returned

To initiate a return, visit our Returns Portal with your order number and email address. We'll provide a prepaid return label and instructions.

Yes, we offer easy exchanges for size or color. Here's how our exchange process works:

• Online exchanges: Initiate a return and place a new order for the desired item
• Store exchanges: Bring items to our Toronto store for immediate exchange (with receipt)
• Exchange timeframe: Same 30-day window as returns
• Price differences: If exchanging for a higher-priced item, you'll pay the difference
• Availability: Exchanges depend on stock availability of the desired item

For the fastest exchange, we recommend returning your original item and placing a new order. This ensures you get the item you want before it sells out.

We stand behind the quality of our products with the following warranties:

• Lifetime warranty: Against defects in materials and workmanship
• Coverage: Zippers, seams, and construction for the life of the product
• Exclusions: Normal wear and tear, damage from improper care or accidents
• Waterproof warranty: 2-year warranty on waterproof coatings and seams
• Process: Contact customer service with photos and description of the issue

Our warranty is designed to cover manufacturing defects, not damage from use. For warranty claims, please contact our customer service team with your order number and photos of the issue.